An edition of Toxic client (2016)

Toxic client

knowing and avoiding the problem customer

First edition.

by

Toxic client
Garrett Sutton, Garrett Sutton
Not in Library

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Last edited by MARC Bot
July 19, 2019 | History
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An edition of Toxic client (2016)

Toxic client

knowing and avoiding the problem customer

First edition.

by

This edition doesn't have a description yet. Can you add one?

Publish Date
Language
English
Pages
210

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Buy this book

Subjects

Customer services, Customer relations, Psychological aspects

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Edition Availability
Cover of: Toxic client
Toxic client: knowing and avoiding the problem customer
2016
in English - First edition.
  • Not in Library
Libraries near you: WorldCat

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Book Details

Table of Contents

Introduction: Who is a toxic client?
Listen
Angry
Lying
Freeloaders and feegoaders
Instincts
Mental health
Drugs and alcohol
Entitlementia
Tar babies
Identify
Dismiss
Avoid
Final thoughts
Appendix A: Mechanics' liens guide
Appendix B: Small claims court guide
Appendix C: Collection agencies.

Classifications

Dewey Decimal Class
658.812
Library of Congress
HF5415.5 .S888 2016, HF5415.5

The Physical Object

Pagination
vii, 210 pages
Number of pages
210

ID Numbers

Open Library
OL27219971M
ISBN 10
1944194037
ISBN 13
9781944194031
OCLC/WorldCat
934885419

Source records

marc_openlibraries_sanfranciscopubliclibrary MARC record
Better World Books record

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July 19, 2019 Created by MARC Bot import new book