MARC Record from marc_openlibraries_sanfranciscopubliclibrary

LEADER: 02169cam a2200493Ii 4500
001 934885419
003 OCoLC
005 20161130012307.0
008 160115s2016 nvu 000 0 eng d
020 $a1944194037 (softcover)
020 $a9781944194031 (softcover)
029 1 $aAU@$b000057876348
035 $a934885419
035 $a(OCoLC)934885419
037 $bPerseus Distribution Services, 1094 Flex Dr, Jackson, TN, USA, 38301-5070$nSAN 631-760X
040 $aYDXCP$beng$erda$cYDXCP$dBTCTA$dBDX$dOCLCQ$dIMF$dUOK$dOCLCF$dCLE$dSFR
049 $aSFRA
050 4 $aHF5415.5$b.S888 2016
082 04 $a658.812$223
092 $a658.812$bSu873t
100 1 $aSutton, Garrett,$eauthor.
245 10 $aToxic client :$bknowing and avoiding the problem customer /$cby Garrett Sutton.
250 $aFirst edition.
264 1 $aMinden, Nevada :$bSuccess DNA, Inc.,$c2016.
300 $avii, 210 pages ;$c23 cm
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
338 $avolume$bnc$2rdacarrier
505 0 $aIntroduction: Who is a toxic client? -- Listen -- Angry -- Lying -- Freeloaders and feegoaders -- Instincts -- Mental health -- Drugs and alcohol -- Entitlementia -- Tar babies -- Identify -- Dismiss -- Avoid -- Final thoughts -- Appendix A: Mechanics' liens guide -- Appendix B: Small claims court guide -- Appendix C: Collection agencies.
650 0 $aCustomer relations.
650 0 $aCustomer services$xPsychological aspects.
907 $a.b32835164$b12-20-18$c09-22-16
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957 00 $aOCLC reclamation of 2017-18
907 $a.b32835164$b12-13-16$c09-22-16
938 $aBrodart$bBROD$n114709300
938 $aBaker and Taylor$bBTCP$nBK0018253335
938 $aYBP Library Services$bYANK$n12805199
956 $aPre-reclamation 001 value: ocn934885419
980 $a1116 nb dj
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994 $aC0$bSFR
999 $yMARS
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