Here is perhaps the single most important tool available to HRD professionals for creating cost-effective, productivity-oriented training programs. The first edition of this popular book was used extensively by business organizations and as a text in many universities. Now this revised second edition updates the unique training model called the Critical Events Model, which HRD professionals can readily adapt to their particular training situations.

The model is presented in a series of steps called "events" that provide the designer with a straightforward, easy-to-follow system for designing training programs to improve performance and efficiency in the workplace.

The authors cover all aspects of training, including ways to identify company and individual needs that necessitate training, involve supervisors and managers in the training, obtain resources for training, and use specific instructional strategies. An evaluation and feedback session at the conclusion of each event allows the trainer to constantly evaluate the program.