"In this chapter we will demonstrate that samhandling has a different
qualitative meaning from other similar concepts. The term “samhandling” is used
by many organizations, researchers and textbook authors without clarifying the
rationale for its use (Torgersen & Steiro, 2009). The word samhandling is built on
a distinct cultural foundation. Therefore, we think it is necessary to describe Norwegian
culture briefly, to enable the reader to understand the basis of samhandling.
The chapter presents a definition of samhandling that was originally presented by
Torgersen & Steiro (2009). Samhandling is distinguished from cooperation/teamwork
by three core attributes which we can call the identity of samhandling: focus
on complementarity, exchange and utilization of the participants’ various skills,
experiences, backgrounds and cultures, and coordination of these factors in efforts
towards a common goal in a work situation or meeting. Samhandling has a higher
relative ambition level than the corresponding processes covered by the expressions
“collaboration”, “cooperation” and “coordination”. Increased complexity and
relations between stakeholders call for a focus on complementary handling in action,
that is, samhandling. The following competencies were identified in order for
good samhandling to occur: trust, assurance, well-being, belonging, clarity, time
and tolerance."