| Record ID | marc_loc_2016/BooksAll.2016.part27.utf8:236257443:1000 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part27.utf8:236257443:1000?format=raw |
LEADER: 01000cam a22002654a 4500
001 99028336
003 DLC
005 20070126082640.0
008 990330s1999 nyu 001 0 eng
010 $a 99028336
020 $a0471353795 (cloth : alk. paper)
040 $aDLC$cDLC$dDLC
042 $apcc
050 00 $aHF5415.5$b.S313 1999
082 00 $a658.8/8$221
100 1 $aSchaeffer, H. A.$d(Hal A.)
245 10 $aFinancial customer service :$ba guide to making smarter business decisions /$cH.A. Schaeffer Jr.
260 $aNew York :$bWiley,$cc1999.
300 $axxi, 261 p. :$bill. ;$c24 cm.
650 0 $aCustomer services.
650 0 $aCredit departments.
650 0 $aCollecting of accounts.
856 4 $3Table of Contents$uhttp://www.loc.gov/catdir/toc/onix01/99028336.html
856 42 $3Contributor biographical information$uhttp://www.loc.gov/catdir/enhancements/fy0706/99028336-b.html
856 42 $3Publisher description$uhttp://www.loc.gov/catdir/enhancements/fy0706/99028336-d.html