MARC record from Internet Archive

LEADER: 02090nam a2200421 a 4500
001 011236070
003 MiU
005 20120111160500.0
008 101020s2010 nyua 000 0 eng
020 $a9780143118442$q(pbk.)
020 $a0143118447$q(pbk.)
035 $a(OCoLC)671252867
035 $a(OCoLC)ocn671252867
040 $aOCP$cOCP$dJRS$dHMG$dYDXCP$dVP@$dCDX
050 4 $aBF637.C45$bS78 2010
082 04 $a158.2$222
100 1 $aStone, Douglas,$d1958-
245 10 $aDifficult conversations :$bhow to discuss what matters most /$cDouglas Stone, Bruce Patton, Sheila Heen.
250 $a10th anniversary ed., [2nd ed.]
260 $aNew York :$bPenguin Books,$cc2010.
300 $axxxiii, 315 p. :$bill. ;$c20 cm.
500 $a"With a foreword by Roger Fisher"--Cover.
500 $a"Updated with answers to the 10 most frequently asked questions about difficult conversations"--Cover.
500 $aFirst published in the U.S.A. by Viking Penguin, 1999.
505 0 $aSort out the three conversations -- Stop arguing about who's right: explore each other's stories -- Don't assume they meant it: disentangle intent from impact -- Abandon blame: map the contribution system -- Have your feelings (or they will have you) -- Ground your identity: ask yourself what's at stake -- What's your purpose?: when to raise it and when to let go -- Getting started: begin from the third story -- Learning: listen from the inside out -- Expression: speak for yourself with clarity and power -- Problem-solving: take the lead -- Putting it all together -- Ten questions people ask about difficult conversations -- A road map to Difficult conversations.
650 0 $aInterpersonal communication.
650 0 $aInterpersonal communication$vCase studies.
700 1 $aHeen, Sheila.
700 1 $aPatton, Bruce.
852 0 $aMiU$bUGL$hBF 637 .C45 S78 2010
970 $aBK$bBook
971 $aMiU
972 $c20120111
973 $aAC$bavail_circ
974 $a39015090668164$bUGL$f01
994 $aZ0$bEYM
997 $aMARS
998 $cjpwagn-monorec CopyCat20120111