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Learning Points: 100 Activities and Actions for E-Communications Excellence
November 2004, HRD Press, Inc.
Paperback
in English
087425809X 9780874258097
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Learning Points: 100 Activities and Actions for Customer Service Excellence (Learning Points)
November 2004, HRD Press, Inc.
Paperback
in English
- Pap/Cdr edition
0874258081 9780874258080
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6
Learning Points: 80 Activities and Actions for Call Center Excellence (Learning Points)
November 2004, HRD Press, Inc.
Paperback
in English
- Pap/Cdr edition
0874258073 9780874258073
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Book Details
First Sentence
"This first Learning Point provides you with an opportunity to assess your skills concerning your role as a member of a call center service team."
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- Created April 29, 2008
- 7 revisions
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April 6, 2014 | Edited by ImportBot | Added IA ID. |
April 28, 2011 | Edited by OCLC Bot | Added OCLC numbers. |
April 24, 2010 | Edited by Open Library Bot | Fixed duplicate goodreads IDs. |
April 16, 2010 | Edited by bgimpertBot | Added goodreads ID. |
April 29, 2008 | Created by an anonymous user | Imported from amazon.com record |