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Last edited by Open Library Bot
April 12, 2010 | History
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Catharine G. Johnston

Photo of Catharine G. Johnston

11 works Add another?

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  • Cover of: Empowered people satisfy customers: strategies for leaders : lessons from the Canada Awards for Business Excellence Winners

    First published in 1992 — 2 editions
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  • Cover of: Quality in a unionized organization: lessons from the first executive study tour on quality in a unionized organization

    First published in 1994 — 2 editions
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  • Cover of: Values for success in unionized organizations

    First published in 1995 — 2 editions
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  • Cover of: Beyond customer satisfaction to loyalty

    First published in 1996 — 1 edition
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  • Cover of: Customer satisfaction through quality: an international perspective

    First published in 1991 — 1 edition
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  • Cover of: Globalization: Canadian companies compete

    First published in 1990 — 1 edition
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  • Cover of: The integrated PDCA approach to continuous improvement: lessons form the Second International Executive Study Tour on Total Quality Management

    First published in 1993 — 1 edition
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  • Cover of: La qualité dans une organisation syndiquée: leçons à tirer de la première Tourné d'étude des cadres sur la qualité dans une organisation syndiquée

    First published in 1994 — 1 edition
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  • Cover of: Pour déterminer l'orientation: la gestion par la planification : leçons à tirer de la troisième Tournée internationale d'étude sur la gestion de la qualité totale

    First published in 1993 — 1 edition
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  • Cover of: Prospering in change: lessons from the international executive study tour in the Asia Pacific region

    First published in 1995 — 1 edition
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  • Cover of: Setting the direction: management by planning : lessons from the Third International Executive Study Tour on Total Quality Management

    First published in 1993 — 1 edition
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Photo of Catharine G. Johnston

Subjects

Total quality management, Management, Organizational effectiveness, Employee participation, Consumer satisfaction, Customer relations, Customer services, Quality control, Assurance qualité, Communication en relations industrielles, Competition, International, Corporate culture, Corporations, Economic policy, Entreprises, International Competition, Organizational change, Participation à la gestion, Personnel, Planification, Qualité totale, Syndicats

Places

Canada

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ID Numbers

  • OLID: OL4666874A

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History

Download catalog record: RDF / JSON
April 12, 2010 Edited by Open Library Bot Added photos to author pages.
September 14, 2008 Created by ImportBot Imported from Oregon Libraries MARC record